Experience

KEY METRICS

  • Managed globally-distributed teams with operational oversight in design and research.

  • Oversaw operational budgets (OPEX) for large-scale programs.

  • $6M revenue generated in Q1 after launching a new user UX for data center solutions at Emerson Network Power.

  • Contributed to $1.2B in shareholder value building  financial systems app for Nike.

  • Led a UX program impacting over 1.4 billion underserved customers globally at Project Kuiper.

  • Designed industry’s  first IoT app for remote monitoring  of small IT spaces in data centers.

  • Received Emerson’s "Consider It Solved" Award and CSE Magazine's 2016 Product of the Year.

CORE COMPETENCIES

  • Strategic UX/CX Leadership

  • Design Operations & Product Development

  • Digital Experience & Customer Journeys

  • Budget & Talent Management

EXPERIENCE

Founder & Corporate Housing Provider — Jan 2023 – Present
South Atlantic Holdings (Seattle, WA)

  • During a professional pause, developed a real estate investment property into a corporate housing business, applying design principles and customer experience strategies to create high-quality furnished living spaces for business travelers. Oversaw property acquisition, renovation, interior design, vendor/contractor management, market research and pricing analysis,  market positioning and the end-to-end guest experience.

Amazon – Project Kuiper — March 2022 – Sept 2023
Senior Manager, Worldwide Customer Experience  (Seattle, WA)

  • Established a UX/CX program for satellite broadband internet initiative, targeting global users.

  • Defined design vision and cross-functional strategies to enhance user experiences.

  • Oversaw OPEX budget, staffing, UX compliance (legal, privacy & regulatory)

Meta – Oculus for Business — Nov 2020 – Sept 2021
Senior Manager, Product Design (Seattle, WA)

  • Set strategic vision for AR/VR apps that enhance work productivity in the metaverse.

  • Championed accessibility and led product innovation to address challenges with remote work.

Google Cloud — May 2019 – Nov 2020
Head of UX, Compute Engine (Seattle, WA)

  • Led UX design programs for Google Cloud Platform's Compute Engine business which was the platform's largest product by users and revenue (Top competitors: Azure, AWS).

  • Managed a large distributed UX team across Seattle and Warsaw, Poland; focused on optimizing the digital experience for provisioning, configuring, managing and monitoring VMs (virtual machines) in data centers worldwide

Head of UX, DevOps — July 2017 – April 2019 

  • Established UX design for a new  Google developer platform to streamline software development workflows to increase developer productivity.

  •  Several UI design patterns from this DevOps project were a foundation of the new Google Workspaces digital experience that launched in 2020.

Amazon –  May 2017 – June 2018
UX Manager, Global Fulfillment Technologies (Seattle, WA)

  • Led UX UX program for digital interfaces within Amazon’s global Fulfillment Centers, including software interfaces and human-machine interfaces (HMI) for robotics and industrial equipment.

  • Managed a UX team, overseeing design strategy,  and procurement of vendors and tools.

Emerson — May 2013 – Sept 2016
Human-Centered Design Manager (Huntsville, AL)

  • Launched Emerson’s global Human-Centered Design Program, leading teams to achieve $6M in Q1 revenue through innovative interface and human-machine interface solutions designed to unify and optimize data center infrastructure management and operations.

Intel — May 2013 – Sept 2016
Human Factors Engineer / UX Lead (Hillsboro, OR)

  • Led UX strategy and Agile product ownership for an enterprise SAP CRM solution, optimizing workflows for Intel’s Global Sales team managing a $30M annual sales funnel.

  • Defined product vision, managed backlog, and drove cross-functional collaboration to enhance user experience and streamline enterprise sales operations.

Nike — Jul 2010 – Aug 2011
Sr. Software Systems Analyst – UX (Beaverton, OR)

  • Coordinated  remote Agile teams in Hong Kong  and gathered UI requirements for a financial price optimization app, driving an estimated $1.2B in shareholder value within three years.

  • Aided Nike's IT org with migrating to a Lean/Agile software development lifecycle.

EDUCATION 

Carnegie Mellon University: Certificate in Software Product Line Engineering (2015)
Cornell University: Certificate in Customer-Focused Product & Service Design (2014)
University of Alabama at Birmingham: BA in Mass Communications  (1995)